We are constantly looking to build effective links with public and third sector organisations. If you’re interested in collaborating with us on a project or learning more about service innovation within these sectors, please contact us now.
How service design can benefit the public sector?
Cuts in public services have forced service providers having to think differently about how services are delivered. New ideas and models for delivery are required to address this issue and service design can provide a clear path to innovative solutions.
Paul Thurston from The Service Design Programme recently spoke about this very issue at the launch of the Welsh Co-Production Network at City Hall in Cardiff – Click here to download his slides.
Just a few of the organisations we have worked with:
Case studies:
Aggrelek
How a Swansea based manufacturer used service design to think differently about their customers and generated £500k in sales over the following six months.
Read the full Aggrelek case study
Wales Millennium Centre
How Wales’ national arts centre used service designers to develop innovative new transport services for older isolated audiences…
Nuaire
How a £65m manufacturer from Caerphilly used customer mapping tools to design new services and increase customer retention.
Read the full Nuaire case study
Design Silesia
How PDR helped a regional government in Silesia (Poland) to introduce service design to the public sector, and establish a service design capability in the region…
INSIGHT Service Design
How a small design agency in Caerphilly won new, corporate clients and increased turnover by developing a service design capability…
