We provide service design advice to Welsh industry through a structured programme of activity. This ranges from regular seminars and keynote speaker events, to half-day Service Essentials workshops.
As the programme is based within Cardiff Metropolitan University we are also able to facilitate long-term collaborative R&D projects and Knowledge Transfer Partnership’s (KTP’s) with companies.
Typically a companies engaging with the programme complete the following process:
We have been tasked by the Welsh Government to help businesses use service design to increase competitiveness, revenue and customer retention. We advise industry on the tools, methods and activity that will support them to achieve these goals. If a business wishes to build their knowledge and capability in service design further we can support them to commission specific expertise through our SD4D programme.
For a full list of businesses we have worked with; take a look at our participant’s page.
Find out more by reading these case studies:
Aggrelek
How a Swansea based manufacturer used service design to think differently about their customers and generated £500k in sales over the following six months.
Read the full Aggrelek case study
Wales Millennium Centre
How Wales’ national arts centre used service designers to develop innovative new transport services for older isolated audiences…
Nuaire
How a £65m manufacturer from Caerphilly used customer mapping tools to design new services and increase customer retention.
Read the full Nuaire case study
Design Silesia
How PDR helped a regional government in Silesia (Poland) to introduce service design to the public sector, and establish a service design capability in the region…
INSIGHT Service Design
How a small design agency in Caerphilly won new, corporate clients and increased turnover by developing a service design capability…
