Welcome to the service design programme
We help businesses think differently about their customers and use service design to create new, profitable services that make them stand out in the marketplace.
Case studies/Recent Projects
Design Silesia
Find out how PDR helped a regional government in Silesia (Poland) to introduce service design to the public sector...
Nuaire
How a £65m manufacturer from Caerphilly used customer mapping tools to design new services and increase customer retention.
International/Projects and Workshops
The Service Design Programme has worked with organisations across Europe, delivering workshops, training and projects in service design. Find out more about our International Projects & Workshops here.
We’re currently working in Katowice (Poland) with Design Silesia on a Greenhouse across three public services in the city.
The latest articles and features from the Service Design Programme Blog
